Who we are
Ultra Quality Cleaning services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with California law, the California Consumer Privacy Act (CCPA), the Better Business Bureau (BBB), and Dun & Bradstreet (D&B) guidelines. By using our website or services, you agree to the practices described in this policy.
Information we collect
We may collect both personal and non-personal information when you interact with our website or use our services, including:
- Personal Information: Name, email address, phone number, billing and service address, and payment details.
- Non-Personal Information: Information such as your device type, browser type, IP address, and site usage collected via cookies and similar tracking technologies.
Your rights under the CCPA
If you are a California resident, you have rights under the CCPA, including the right to know, delete, opt out, and the right to non-discrimination. For more information on your rights, please contact us.
How we use information
We use the information collected for purposes such as:
- Service Fulfillment: Scheduling, managing, and processing your cleaning service appointments.
- Communication: Sending important updates, promotions, or customer support messages.
- Improvement: Enhancing our services based on user feedback and usage trends.
- Security: Ensuring compliance with legal obligations and protecting against unauthorized access.
Sharing of Information
We do not sell your personal information. However, we may share it with trusted service providers to support business operations, and in compliance with legal obligations.
Data Retention and Security
We retain personal data only as long as necessary and use industry-standard security measures to protect it. However, we cannot guarantee absolute security.
Text Messaging Policy
#### OPTING INTO TEST MESSAGES
By providing your mobile number during the service request process, you consent to receive text messages (SMS) from Ultra Quality Cleaning services related to:
- Appointment reminders and confirmations
- Service updates or changes
- Promotions or special offers
Text messages may be sent via automated systems, and standard messaging and data rates may apply, depending on your carrier.
#### HOW TO OPT OUT
You may opt out of receiving text messages at any time by replying “STOP” to any SMS message you receive from us. After opting out, you will no longer receive text messages related to promotions, offers, or appointment reminders.
- If you have opted out and wish to re-subscribe, you can do so by contacting us directly or replying “START” to any previous message.
- Alternatively, you can contact our customer service team at 833-858-7227 or email us at jay@ultraqualitycleaningservices.com to manually manage your preferences.
Compliance with Dun & Bradstreet
In line with Dun & Bradstreet’s guidelines and best practices, we ensure that:
- All text messages are sent with the recipient’s explicit consent.
- We provide clear and easy opt-in and opt-out options.
- We do not share or sell your phone number to third parties for marketing purposes.
- Your consent to receive text messages is not a condition of purchase.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.
Changes to this policy
We reserve the right to modify or update this Privacy Policy and Text Messaging Policy. You will be notified of any significant changes, and continued use of our services implies acceptance of the updated policies.
Contact us
For questions or concerns about our privacy practices or text message preferences, you can contact us at:
- Email: jay@ultraqualitycleaningservices.com
- Phone: 833-858-7227
- Address: 453 S Spring St Ste 400, Los Angeles CA, 90013
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy, Text Messaging Policy, and Disclaimers.